YUKON GUIDED ADVENTURES
terms & conditions
YUKON GUIDED ADVENTURES – Terms and Conditons
Be prepared! We STRONGLY suggest you buy a Travel Insurance that covers trip cancellation fees.
COVID-19 restrictions: Yukon Guided Adventures is currently fully operational.
For more information about the COVID-19 situation in the Yukon, please follow this link.
Our booking process has 3 steps:
- Choose your dream adventure, and fill the “Inquire” form.
- You will receive an email with a link to our release agreement (Waiver) and to our registration form which need to be read, filled out and signed individually by all participants.
- Once we automatically receive your signed release agreement(s) and your filled out registration form(s) you will receive an electronic invoice for the trip deposit (see below) to be paid by credit card (or Interac e-transfer for Canadian residents).
Your registration is confirmed once we receive your deposit.
Day Tours and Multi-Day Guided Trips
A 30% deposit is required upon booking. The balance (70% of total price) is due 30 days prior to departure date.
Yukon Guided Adventures accepts credit card payments via Square Invoicing (Visa, Mastercard, American Express). We also accept direct bank transfers to our Canadian account (CAD) (via Interac or wire transfer)
Note : Payments via Square may result in additional fees for which Yukon Guided Adventures is not responsible (currency exchange fees etc.).
Cancellation due to Covid-19 travel restrictions are refunded at 100%. (do not follow the rules outlined below for Covid-19 related cancellations)
For all other events such as sickness, injury, death of the participant or a relative etc., cancellation must be covered by a cancellation insurance purchased by the participant. For its part, Yukon Guided Adventures will refund as described below :
Multi-day guided trips
– 60 days or more prior to start of tour: 30% of total tour cost is non-refundable
– 59-30 days prior: 50% of total tour cost is non-refundable
– 29 days prior: 100% non-refundable
– Up to 7 days before departure: 30% of total tour cost is non-refundable
– 7 days or less before departure: 100% non-refundable
Cancellation by Yukon Guided Adventures
In the case where Yukon Guided Adventures has to cancel a trip due to COVID-19 restrictions, weather, force majeure, minimum numbers not being met, or any reason out of our control, we shall refund the full amount paid already. We reserve the right to do so within 14 days prior to departure of our trip.
Late payment policy
All our clients receive an email reminder 7 days prior to the balance payment due date. If a payment is overdue by 10 days and we have not heard from the client since sending the first reminder (7 days prior to due date, so for a total of 17 days), the deposit will be forfeited and the spot on the trip will be made available.
As adventure travel involves unexpected events (extreme weather, wildlife encounters, natures obstacles), trip itineraries may be modified to ensure the safety of the participants. Modifying the itinerary may cause changes to the time of day the tour ends. Participants are strongly encouraged to book at least one additional night in Whitehorse the day prior to their departure flight.
On all our trips, guides have the right to change the itinerary if the group security is threatened (bad weather, wildfire, wildlife, etc.). In Kluane National Park especially, trails can be closed by park employees because of high grizzly presence in some areas. In case of an itinerary change, guides will redirect the group onto an alternative itinerary, with similar value, difficulty and contents.
We strongly advise our customers to purchase travel insurance, which covers :
- Personal liability
- Medical emergency, repatriation expenses and search and rescue expenses
- Trip cancellation and interruption
- Loss/damage of baggage and personal effects and baggage delay
All guests are required to sign a Release Agreement (Waiver) form for personal responsibility and a Rental Agreement form for equipment responsibility.
Participants are responsible for any damage or loss to any equipment provided by Yukon Guided Adventures as part of the trip (canoes, paddles, life jackets, tents, etc.). Any lost or damaged equipment will be charged at full retail price. We expect a normal amount of wear and tear on all equipment being rented, however extra damages and repair fees will be decided upon at the discretion of our Operations Manager. All late returns will be charged at an hourly or daily rate as rented.
All accommodation included in our tours are carefully chosen by Yukon Guided Adventures. We work with hotels, motels and B&B’s throughout the Yukon that welcome our clients with warm northern hospitality. All of our trip prices are based on a double occupancy in tents and hotel rooms.
If you would like to have your own tent and own hotel room there will be an single supplement fee added to your package price. If you are travelling as a single and don’t mind sharing a tent and hotel room with someone, let us know and we’ll do our best to match you with another single. We cannot guarantee a shared accommodation and you may be required to pay the single supplement fee or have the option to cancel, subject to penalties.
Although we will do our best to inform you of any change that might affect your booking, prices and Terms and Conditions are subject to change without notice.
All prices are in Canadian dollars and subject to 5% GST (federal tax).
Terms & Conditions are subject to change without notice. Last updated December 12, 2022.